March 24, 2011 § Leave a Comment
We were discussing Content Ascending in this space a few weeks ago. How about Media Ascending? This was essentially the point of David Carr’s column in the New York Times describing the evolving mission of Google from Technology Company to Media Company. “In essence,” he wrote, “Google, which cracked the code on the Web advertising model, has come to realize that if content becomes just a commodity, then advertising will follow suit.”
Indeed, the stakes are very high for advertisers in this regard, where the separation between soap-the-brand and soap-the-commodity is wafer thin. Content and creativity are the only things keeping the affects of advertising from being overwhelmed by price and promotion. Commoditize content and the burden upon creative to make the case for brands will exceed advertising’s ability to create compelling messages. It is just too hard to produce great creative - which is why so much advertising depends on the ability to intrude on consumers with the volume up.
…But, as to Media Ascending:
The pattern was pointed out in an iMedia column long ago: every new media revolution starts with technical innovation, followed by rapid adoption, a dominant technology culture and then, finally, a media proposition grounded in content. Most recently, of course, it was television and radio. Once their respective boxes had been packed and shipped and switched on in the parlors of America, manufacturers saw the need for content to keep their enterprises growing. They built networks, as David Carr describes:
“RCA commercialized a spectacular invention called radio, but by the mid-1920s the company realized its new wonder needed great content, so it bought and merged several radio stations to form a media company called NBC. Later, RCA did the same trick with another catchy invention: television.”
Today, RCA’s legacy is NBC. And nobody – nobody – sits at home marveling at the fact that the picture on their tube is bouncing off a satellite over the equator. There is, instead, only, ever, one question on their minds: what’s on?
It is a media question.
March 10, 2011 § Leave a Comment
Peering through the lens of search engine optimization (SEO), over at the Nieman Journalism Lab, Richard J. Tofel looks into the future of the World Wide Web and reaches this conclusion, or so it seems: the media business model will reset around the value that binds a reader to content. Call that value loyalty and intent.
Tofel is tipped-off by two events. First is the widely discussed action that Google has taken to shore-up the quality of its search results against the tide of search engine manipulators, optimizers, content mills, etc., that has been building for years. Second, is the sale of The Huffington Post, a reputed master of SEO, to AOL for $315 million. In these things, Tofel sees the signs of backlash and correction. He writes:
“…SEO itself is an inefficiency, a transaction cost rather than a value-creator — it is a technique designed entirely to compensate for the failure of the search engine to correctly analyze site content, searcher desire, or both. Over time, economics teaches us, inefficiencies tend to be wrung out, and transaction costs reduced.”
And then, later, referring to the Huff Post/AOL deal:
“But if it is true that most entrepreneurs sell out near the top, and it is, then perhaps we have just been sent a signal by one of its masters that the dark arts of SEO have peaked and that the century’s second decade will see them fade, perhaps into near nothingness by the third decade. In other words, it seems increasingly likely that, when the history of this era is written, SEO will turn out to have been a transitional phenomenon.”
Transitional from what to what? If I may, the short answer is from big to small. But that’s not a complete answer. Richard Tofel would probably say transitional from an advertiser-centered media business to a reader-centered media business, with the difference being that readers will substantially subsidize the cost (if not the profits) of the media through their wallets, or their loyalty.
“…a focus on readers rather than advertisers as the heart of business model will, inevitably, create a more segmented dynamic, as the strongest appeals to readers tend to be in niches, and as, to venture an impolite reminder, some readers are a great deal more valuable than others. This is not only because some readers have more money to spend on content (as they do, admittedly, on the goods and services offered by advertisers), although that is true. But it is also, and ultimately more importantly true, that some readers are willing to spend more time, to develop greater loyalty to particular content, to value it more highly.”
As a media consumer I can say unreservedly that this is what the internet has meant to me from the beginning: the value of particular content. I can also say unreservedly that search engines have never been especially good at connecting me with that value. The process has always been awkward and imperfect and time consuming. It has always been inefficient, just as Tofel observes.
The search engine business model, however, and its exploitation by publishers, with both good and bad intentions, mimics our experience – what we have known – with traditional media. Long ago media started playing an audience game, which mostly continues today. Richard Tofel is describing the results of SEO, but he could be just as easily describing the results of media business behavior the past 30 years when he observes:
“SEO has been, more than anything, about growing pageviews and unique visitors — any pageviews, and any unique visitors, the more the merrier. It is a force, therefore, for lowest-common-denominator publishing. And after a decade of SEO, a lot of lowest common denominator is what we have.”
How about after three decades? The Real Housewives of New Jersey, anyone?
I suspect Tofel is rooting for a backlash against lowest common denominators. I’m with him. Advertisers, if they could be persuaded to stop chasing sticks around the yard, would do well to root for a backlash, too. A more “segmented dynamic” media world exists to give them what they need for their “segmented dynamic” brand world. It is not more audience. It is loyalty and intent.
March 1, 2011 § Leave a Comment
The IAB (Interactive Advertising Bureau), the ANA (Association of National Advertisers) and the 4As (American Association of Advertising Agencies) announced this week at the IAB’s Annual Meeting that they have joined forces to finally make sense of online brand measurement. It’s clear that the broader media and marketing community recognizes that if brand advertising can’t safely follow consumers online through successful planning, buying and measurement then the opportunity represented by new media, and the chance to connect with digital generations, now and in the future, will pass them by with whatever undeterminable affect on the future of the world’s major marketers.
Not that that was ever going to happen. Even in the darkest days of the early internet when the idea of one-to-one, risk free advertising was being spooned into the hookahs of the industry was the “end of branding” a plausible reality. Brands are people. People are brands. To posit the end of branding would be to posit the end of the consumer. Not likely. Not yet.
Ergo, the announcement by the chief marketing councils that brand measurement will be brought forth online, or else, is the signal that brands and branding are off the ropes, making it likely – and just write this down, you can check back on the claim later – that the internet will usher in a new era of marketing intuition and seat-of-the-pants decision-making. Measurement, after all, is the net under the performance, not the performance. If you follow my meaning.
January 31, 2011 § Leave a Comment
There is an interesting bit in Ad Age about the diminishing impact of price promotion on sales among packaged goods companies the past year. It says:
“SymphonyIRI Group reports that even though the percentage of packaged goods sold on price promotion increased markedly for the second consecutive year, the average volume lift per promotion fell.”
There could be a couple of reasons for the decline, which the Ad Age story mentions. One is the recession. Another is the “drumbeat” of offers online, which will soon include Google Offers. Overall, in response to a super abundance of deals there is simply “a level of promotion fatigue,” according to Susan Viamari, the author of the SymphonyIRI report.
It is a reminder that price promotion is short-term. Long-term, Ad Age quotes Utpal Dholakia of Rice University saying, “it has very little effect.”
January 25, 2011 § Leave a Comment
“The fact is, it’s almost impossible to find a single ‘content’ company on the web that maintains a horseshit:quality ratio better than 10:1,” notes TechCrunch columnist, Paul Carr, in a post (“NSFW: On the Internet Nobody Knows You’re a Journalist”) that Paid Content was alert enough to notice and link to in its Around the Web section.
Elaborating, Carr writes:
“Just look at the homepages of Yahoo! and MSN, boasting the respective top stories: “Why Clooney Won’t Marry” and “Five Things You Shouldn’t Do When You Propose”. For all its lofty ideals, even The Huffington Post has succumbed to the temptation of bolstering costly and time consuming think-pieces with an avalanche of linkbait crap and blatant cut-and-paste jobs from other blogs.”
“Tina Brown’s Huffpo-rival, The Daily Beast, is at it too. Sure, today’s top stories include a piece on a possible Egyptian revolution, but what’s that right underneath? A slideshow of “Ashton Kutcher’s 10 Best Shirtless Moments”. Hell, even Salon – whose journalism I praised the other week – isn’t immune to the page-view boosting lure of the slideshow: today their front page boasts a pictorial guide to “Hotels with a dark past” (including the Bates Motel, which doesn’t even exist) while on Friday they bravely addressed the issue of the child sexualisation with a gallery of “shocking” but “sexy” child images.
Paul Carr’s column could be a companion piece to the article by Nicholas Spangler in the Columbia Journalism Review about the 40 hours he spent as a Demand Media writer. As I described in this space back in November, Spangler is a journalist that worked for years for The Miami Herald, and wrote with open resignation, about the end of his journalistic world and the rise of the new one typified by Demand. It is a world of “commercial content,” driven by algorithms “without”, Spangler wrote (perhaps quoting Clay Shirky), “regard to civic value or subjective judgments about quality or any of the other sentimental trappings of the Murrow century.”
Paul Carr is more inclined to describe the absence of civic value and sentimental trappings in online content today as, simply, “horseshit.” But he is a realist: horseshit is what the people want and horseshit is what the people get.
“AOL’s (and HuffPo’s and Yahoo’s) front pages are packed with celebrity-obsessed crap because that’s what people are searching for, and that’s what they click on. It’s a problem at TechCrunch too: in the past seven days, almost three times as many people clicked on our headline about famous people using Twitter as cared about Mike’s interview with Google’s three most senior executives.”
Last week I took note of the precipitous drop in American Idol’s TV ratings so far this season and, despite the fact it remained the highest rated show in its time slot, allowed myself to wonder if our long, (inter)national nightmare with reality TV was coming to an end. No more Real Housewives of Anywhere; The end of real horseshit.
Fat chance, because when media aspires to sustain bigger and bigger audiences in order to attract more and more advertising it winds-up looking half-naked, with a grease-painted stomach hanging over its belt, fist pumping in the air and yelling “More beeeer!” Big media slimes you.
This is true online and offline. But it is also true, online and off, that where media is not trying to be all things to all people it doesn’t need washing off. Case in point, the New Yorker, which Paul Carr turns to and hugs like an old friend in his TechCrunch piece:
“The joy I felt today flicking through the New Yorker – stumbling across Tad Friend’s wonderful piece about Lenny Bruce tribute actor, Steve Cuiffo and a short story by Woody Allen (Woody Allen!) before reaching the Armstrong profile – was easily the highlight of my day.”
(How ironic if new media sends us back into the waiting arms of old media, now leaner and more fit and more in touch with its true self.)
Every brand steward in the marketing business should give careful regard to Paul’s happy encounter with the New Yorker if they give any regard (or disregard) to the rub-off affect of media on their brand images. I know when I’ve been naughty or nice consuming media. I know when I’ve been slimed. And the truth is that the unquenchable desire for viewers, listeners, readers and users will slime you, every time.
Which was why it was such a good thing that the Internet came along to free audiences from the growing indignity and abuse of modern mass media, providing them with a nearly endless resource of content that seemed so incorruptible. It lacked production value, maybe was not always beautiful, but it was genuine, timely, real, likeable, in an across-the-fence-to-your neighbor kind of way. Now, even the inherent niche quality of the internet is being subjected to manipulation thanks to so-called content mills – not because they possess a vision for an agrarian new media economy with gardens in every yard, but because they, along with much of mainstream media, remain industrialists – old media wannabes – factory farmers spreading fertilizer from the sky.
December 16, 2010 § Leave a Comment
Our company, Burst Media, has just released a research study showing that consumers are very much aware of advertising that seems to follow them around online based on their media behaviors. Reporting on the research in its Online Media Daily newsletter, Media Post noted that over 78% of online users are conscious of advertising that appears “tailored to them based on previous visits to other sites”, and a large portion of those people – 34% – don’t like it. The rest are divided between don’t know/don’t care (38%) and, sure, seems like a good idea (27%).
The important number is the 78%. It confirms that online users get the fact that advertisers are tagging them for follow-up. It’s not a secret. They notice the ad messages protruding into their world and they step around them, as they are experienced at doing. It’s life. Everywhere you go, advertising seems to follow. What are you going to do? Sometimes it’s good. Sometimes it’s bad. Most times, the survey says, who cares?
Welcome to another generation of consumers inured to commercial messaging. How could this happen in an age of extreme media engagement?
Kirk McDonald, President of Digital Time Inc., reportedly offered one answer to that question in remarks he made to attendees of the iMedia Agency Summit going on in Phoenix, Arizona. iMedia described it this way in their report:
Consumers use content to make connections. That fact, according to [Kirk] McDonald, is the most critical piece of the marketing industry today. In front of a slide depicting people whose faces had been replaced with a bull’s-eye, he stated, “We’ve been getting off track — we’ve been turning consumers’ hopes, dreams, and personalities into algorithms. It’s not about the equation — it’s about the experience of consuming it.”
In today’s media economy, which offers boundless opportunities to reach consumers when they are “consuming it,” the only rational reason for not leveraging the value of it – the content – is price. But, indeed, price is such a driver of advertising decision-making at every level today that the new media opportunity – the chance to reach your best customers when they are most pre-disposed to what you have to sell – has been shanghaied. It is cheaper to buy consumer connections as remainder stock – as factory outlet inventory.
(You can sense the irony of that as it relates to the brand marketing world.)
iMedia described the close to Kirk McDonalds address this way::
Substituting “marketer” for “journalist,” McDonald closed the keynote with a quote from Time Inc. founder Henry Luce: “I became a marketer to come as close as possible to the heart of the world.”
Looking out at the audience, McDonald reminded us one last time that the most exciting thing about all of this is the people.
Actually, the only thing about all of this is the people. The most exciting thing should be about the connections. Instead, for a majority it’s simply “Oh look, more advertising.”